Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options for faster delivery within the continental United States.
What is your return policy for footwear and accessories?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.
How do I care for my leather Cole Haan shoes?
To maintain the quality of your leather footwear, we recommend using a soft cloth to remove surface dirt and applying a high-quality leather conditioner or cream to keep the material supple.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.